L&T General Insurance Company Limited (L&T Insurance) is a wholly owned subsidiary of Larsen & Toubro Limited - one of the world's top 50 most reputed companies in the June 2009 issue of Forbes-Reputation Institute’s “World’s Most Reputable Companies” survey.
To Handle Incoming Calls From Existing Customers For Investment, Policy Related Problems.
Transfer And Escalate Calls If Irrelevant To The Queue. To Provide Extensive Support And Assistance.
Customer Base : Gujarat
Seats Required : 30 [ 25 Inbound + 5 TLs ]
Project Operations : 9 am to 7 pm
Require echnology :
Normal Dialers
Modern Computers with High End configuration
Leased Line HIGH End Bandwidth
Dedicated Servers - 2 x Intel Dual Quad Core Xeon E5405 – 2.0Ghz (8 Cores)
Certifications : OSP / DOT, STPI
Payment Channels: Bank Transfer
Payment Frequency : Every 26 Days
Training & Support : ONSITE “Hands ON” Training
Payout : INR 50 / Hour
Agents / Signup :
25 Service Experts With 5 Admin Panel Having Excellent Exposure To Telephone Etiquette Pertaining To Customer Service.
A Service Team With 3:7 Ratio Of Male & Female Telephonic Officers As The Staffing Scheme.
A Quality Control And A Call Monitoring Team To Meet Essentials As Sighted On The Service Level Agreement.
Able To Setup Inbuilt Resources, For TRAINING / STAFFING / RECRUITMENT.
Ensuring Professional Approach / Call Handling Skills, In Line With The Agreed Call Handling Time.
Company Profile & Required Documents To Be Emailed For Validation.
Service Level Agreement Will Be Sent For Acceptance And Signatures.
Center Visit For Technical Assessment / Onsite Training Will Be Scheduled.
Client Advance Will Be Wired Before The Day The Service Provider Goes LIVE
Quality Assessment Will Be Reviewed And Feed Back Given On a Day To Day Basis Via “Call Barging”
Invoices Has To Be Raised And Sent On The 10th Day Of Every Month.
Upfront / security fee : INR 2,00,000
Royalty : 10% (every billing)
Onsite Training : Charges Applicable.
http://www.parttimeonwork.com/2012/01/l-insurance-customer-support-process.html
